Return and Refund Policy

Updated: January 8th, 2025

These are the terms and conditions (the “Policy”) that apply when you make a purchase from NCAA Fan Pro, operated by We Can Custom LLC (“Company,” “we,” “us,” “our”). By placing an order for merchandise through our website, you accept this Policy and agree to be bound by it.

Because these terms are subject to change, we recommend checking this Policy whenever you place a new order. If you have any questions about this Policy or any aspect of your order, please contact us at https://ncaafanpro.com/contact-us/.

I. Cancellation Policy

• You may cancel your order within 12 hours of completing your purchase.
• After 12 hours, cancellations are no longer available, as the order will already be in processing.
• To request a cancellation, please email us as soon as possible with your order number at [email protected].

II. Returning Goods

We want your order to be exactly as you expected. Please double-check product details before submitting your order through our website.

NCAA Fan Pro maintains a limited Return Policy. We only accept returns for products that are defective due to our fault, including:

• Wrong size/capacity compared to the order details.
• Incorrect design or print differing from the product page.
• Damaged goods upon arrival (e.g., peeling print, dented tumbler, broken lid).
• Wrong style received (e.g., received a mug instead of a tumbler).

IMPORTANT NOTE: Except in the cases listed above, we regret that we cannot accommodate returns or refunds for any other reason.

Returning Goods Process If your order has an issue caused by us (wrong size, wrong design, damaged item, or wrong style), please email us within 14 days of delivery: [email protected]

In the “Request a Return” email, please include:

• Your Order Number
• Photos clearly showing the issue (defect, damage, incorrect item, or size/capacity if wrong)

Once verified, we will:

• Send a free replacement, or
• Issue a full refund

No return shipping is required in most cases. Processing a replacement takes 1–4 business days, and shipping may take 4–15 business days.

III. Refunds

• Refunds are issued to your original payment method (credit card, PayPal, etc.). If this method is no longer valid, please contact us via [email protected] to arrange another option.
• After we verify the issue, we will email you to confirm whether your refund is approved or rejected.
• If approved, your refund will be processed within 1–5 business days (business days only). Your bank or payment provider may take an additional 3–7 business days for the funds to appear.

If you still haven’t received your refund after this timeframe, please email us at [email protected] for assistance.

IMPORTANT NOTE: Processing time is calculated in business days only. Refund requests received on Saturday, Sunday, or on holidays will begin processing on the next business day.

IV. Exchanges

We do not offer exchanges in all cases (as our products are custom-made). However, if the issue is caused by us (wrong size, incorrect design, or damaged item), we will handle it following our Returning Goods process above.

Depending on your preference and the verification of the issue, we will:

• Send a free replacement, or
• Provide a full refund

Customers do not need to place a new order for an exchange.

V. Contact Information

If you have any questions or need further assistance, please feel free to contact us.

• Business Name: We Can Custom LLC (Operating as NCAA Fan Pro)
• Email: [email protected]
• Address: 7901 4th St N, Suite 300, St. Petersburg, FL 33702, United States
• Business Days: Monday to Friday
• Business Hours: 9:00 AM – 5:00 PM (EST)

Thank you for shopping at NCAA Fan Pro. For more information, or order support, please contact us at https://ncaafanpro.com/contact-us/. We are always ready to help.